Customer assistant
Answering common questions from your own documents, at any hour, and handing over to a person when needed.
Artificial intelligence at work
In your everyday tools, your apps or your website: we put AI where it makes daily work simpler, above all the repetitive tasks, so your teams keep their time for what matters.
What we do
Devolim is an artificial intelligence agency for small and medium-sized businesses that want to spend less time on repetitive work. We build AI into the tools you already use: email, spreadsheets, documents, business software, your app or your website. Assistants that answer from your own documents, reading invoices and quotes, sorting incoming requests, image analysis, drafting content. Every project starts with a trial on your real data, with safeguards, data kept to the strict minimum and usage costs tracked and capped. Some of our own apps already use AI.
AI connected to your tools
In your emails, your documents, your software, your app or your website: no extra tool to open, just extra help inside what you already use.
Assistants
An assistant that answers your customers or your teams, based on your own content.
Image analysis
Recognising an object, reading a document, making an estimate from a photo.
Content generation
Copy, product sheets, menus, summaries: generated to your rules, reviewed when needed.
Automation
Sorting requests, filling in records, summarising conversations: the repetitive tasks that disappear.
Data under control
Keys protected on the server, data kept to the strict minimum, GDPR-compliant choices.
AI across your whole business
Not just in an app: AI connects to the tools you already use and takes on part of the day-to-day work.
In your everyday tools
Your emails, spreadsheets, documents and calendar: AI works in the background, without changing how you work.
In your apps
A mobile app, internal software or a customer area that understands a photo, a piece of text or a question.
With your customers
An assistant on your website or in your app, answering at any hour from your own information.
Less time on repetitive tasks
What AI can do for you, or get ready for you. Your teams stay in control and focus on what really matters.
- Sorting and answering emailsMessages are sorted, urgent ones stand out, a draft reply is ready.
- Retyping invoices and quotesThe information is read and filed in your spreadsheet or your software.
- Answering questionsCommon questions from your customers or your teams, handled at any hour.
- Writing copyProduct sheets, listings, meeting notes: a first draft in seconds.
- Summarising a meetingThe key points and the to-do list, sent to everyone.
- Explaining figuresA table read and explained in plain sentences, with what is going up and what is going down.
- TranslatingYour documents and messages, in your customers’ language.
- Reading a photoRecognising an object, checking condition, reading a receipt or a scanned document.
What we can build
Eight kinds of AI projects we deliver. Each one can live in your existing tools, in an app or on your website.
An assistant that knows your business
Your teams ask questions in everyday language; the assistant answers from your procedures, contracts, catalogues or technical sheets, and cites its sources.
Example“What is the warranty on this model?” The answer comes with the exact passage from the document.
- RAG
- Vector database
- LLM
An assistant for your customers
On your website or in your app, it answers common questions at any hour, helps people choose and hands over to a person when needed.
ExampleA customer asks about your opening hours, a lead time or the status of their order, in the evening or at the weekend.
- Chat
- Human handover
- History
Automatic document reading
Invoices, quotes, delivery notes, forms or ID documents: the AI reads the document and files the information in the right place.
ExampleEvery invoice received by email is read and prepared for the accounts.
- OCR
- Extraction
- Validation
Handling emails and requests
Incoming messages are sorted by topic and urgency and passed to the right person, with a draft reply ready to review.
ExampleA request for a quote comes in: it is summarised, categorised and passed to the sales team.
- Classification
- Summary
- Drafts
Content production
Product sheets, listings, descriptions, posts, meeting notes: a first draft in your tone of voice, which your teams review and adjust.
ExampleA hundred product sheets written from a table of specifications.
- Generation
- Brand voice
- Review
Image analysis
Recognising an object, checking condition or compliance, counting, reading a label or a receipt from a simple photo.
ExampleOne photo of an item is enough to identify it and estimate its value.
- Vision
- Classification
- Detection
Voice
Transcribing a meeting or a call and summarising it with the actions to take, or giving your app a natural voice.
ExampleAfter the meeting, everyone receives the summary and their own task list.
- Transcription
- Speech synthesis
- Summary
Decision support
The AI reads your figures and tables, spots what is changing and explains it in plain sentences, so you can decide faster.
ExampleEvery Monday, a clear update on the week’s sales and what deserves your attention.
- Data analysis
- Trends
- Reports
How it works, simply
Useful AI does not guess: it relies on your information and follows your rules. Here is the path a request takes, from start to finish.
- 1Your informationDocuments, emails, catalogue, customer database: what the AI is allowed to consult, and nothing else.
Data sources - 2The right informationFor each question, the relevant passages are found in your documents.
RAG, vector database - 3The AI modelIt understands the request and writes the answer, based on those passages.
LLM, prompt - 4The rulesWhat it can say or do, the tone, the limits, and when to ask a person.
Guardrails - 5The actionThe answer arrives where you work: an email, a record, a spreadsheet, a notification.
API, automation
And a person when it matters. For an important decision, the AI prepares and a person signs off. Every action is recorded in a log you can consult.
Ideas for your industry
Choose a sector: here is what AI can change there right now. Your line of work is not listed? These are examples; we always start from your day-to-day work.
- Product sheetsComplete descriptions from your specifications, in your shop’s tone of voice.
- Customer adviceAn assistant that helps people choose the right size, model or product.
- Sales and stockWhat is selling, what is sitting in stock, and what needs reordering.
- ListingsA clear, appealing listing from the property details and photos.
- Incoming enquiriesContacts sorted by project and budget, with a first reply ready.
- FilesThe documents in a file read, checked and summarised on one page.
- Faster quotesA first version of the quote from notes, photos or a voice message.
- Site photosPhotos sorted by site and by stage, with an automatic report.
- SchedulingAppointments and follow-ups organised from emails and calls.
- Front deskAppointment requests and practical questions handled at any hour.
- ReportsA consultation or meeting transcribed and summarised, ready to review and approve.
- DocumentsLetters and forms read and filed, with no retyping.
- MenusDishes described, translated and adapted to allergies and the seasons.
- Customer reviewsEach review summarised, with a personalised reply suggested.
- OrderingThe quantities to plan for, based on past sales and the calendar.
- Document searchFinding the right clause, file or answer in seconds.
- EmailsMessages sorted, summarised and prepared, so only what matters remains.
- SummariesA long document boiled down to one clear page, with the key points.
Your data, safely kept
Handing your information to an AI takes trust. Here is how we protect it, on every project.
- Only what is neededOnly the information the task needs is sent. Personal data can be masked beforehand.
Minimisation, anonymisation - No training on your dataWe use business plans in which your data is not used to train the models.
Business APIs - Hosting in EuropeWhen the project calls for it, data and processing stay hosted in Europe.
GDPR - Access by personThe AI only sees what the person using it is allowed to see.
Role-based access - Everything is loggedEvery question, answer and action is recorded: you always know what happened.
Activity log - Costs under controlUsage is tracked and capped, so there is never a nasty surprise.
Quotas, monitoring
Example projects
Document reading
Reading quotes, invoices or forms and filing the information in the right place.
Image recognition
Identifying an object, checking a photo, assessing condition or reading a scanned document.
Request sorting
Sorting incoming emails, preparing replies and alerting the right person.
What you get
What we hand over at the end of the project, explained and ready to use.
- AI in productionConnected to your tools, your app or your website, and ready for your teams to use.
- SafeguardsControlled answers, and a human sign-off when the stakes call for it.
- Your data protectedOnly what is needed is sent, always from a secure server.
- Controlled costsUsage costs are tracked and capped, so there are no nasty surprises.
- Simple settingsThe tone, rules and limits of the AI can be adjusted without starting over.
- Clear documentationWhat the AI does, with which data, and how to develop it further.
From idea to AI in production
- 1
The right use case
We find the task where AI genuinely adds something.
- 2
A quick trial
A prototype on your real data, to measure the quality of the answers.
- 3
Safeguards
Limits, checks, protected data, controlled costs.
- 4
Integration
Into your tools, your app or your website, followed by ongoing support.
Frequently asked questions
Another question? Write to us or call +33 6 52 45 78 89.
Which AI do you use?
Whichever suits the task. We work with the leading models on the market and choose according to the need, the quality of the answers, cost and confidentiality.
Is my data sent to the AI?
Only what the task requires, and always from our server, never from a phone with an exposed key. We explain exactly what is sent, and where.
Can AI make mistakes?
Yes. That is why we build in safeguards: a visible confidence level, controlled answers, and a human sign-off when the stakes call for it.
Do I need an app to use AI?
No. AI can live in your everyday tools, in internal software, in how your emails are handled or on your website.
Where should we start?
With a task that comes up often and takes time: sorting emails, retyping documents, answering the same questions. We talk it through together, then run a trial on your real data before going any further.
Do we need to change our software?
No. AI connects to what you already use: your email, your spreadsheets, your business software or your website, through their connections (APIs) where they exist.
What if we have very little data?
For most uses, that is not a problem. The models can already read, write and understand; they just need your rules and a few reference documents.
Will AI replace my staff?
That is not the aim. It takes care of the repetitive work, such as retyping, sorting or summarising, and your teams keep the decisions and the relationship with your customers.
Our other services
- Mobile appsiPhone and Android, from the first mockup to the stores.
- Custom softwareSaaS, back offices and business tools, built around how you work.
- WebsitesFast, polished websites built to turn visitors into customers.
- SEOGet found on Google, by AI assistants and in the app stores.
- Video editingShort, punchy videos to present your app, your product or your business.